Contact us 24/7
Enjoy FREE PRIORITY SHIPPING in all orders, plus free exchanges.
Contact us 24/7
Enjoy FREE PRIORITY SHIPPING in all orders, plus free exchanges.

RESPONSIBLE AND FAIR REFUNDS

Our goal is to provide wonderful customer service regarding refunds and returns, making it easy to do so. We stand behind JDLC goods and services to create happiness to all our customers who shop online. Ethical and moral principles (everything fair and responsible) is our mission on our platform  -to take care of our customers.

Return by Mail Only

  • Send your item back to us using a prepaid return label printed from via email.
  • Returns are usually processed within 5-10 business days.

Need to make a return?

  • You have 30 days from the date of purchasing to return an item to us. 

  • All items must be unworn (original condition), unwashed with all original labels intact.  All items must have the tag attached in order to be returned.

  • Sale items can be exchanged only but not refunded. 

Where is my return form?

Please email us at customer service: contact@juliadilorenzo.com and you will receive a QR code immediately via email. Scan the QR code and print the label, then bring it to your nearest “Canada Post or courier company” -free returns provided. 

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